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OTMA019 Operations and Technology Management

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Question 1 (25 marks)

The manufacturing of cork stoppers at Impravere comprises a mixture of manual and mechanised processes. The importance of uninterrupted output and quality necessitates a regular analysis of the efficiency of the overall manufacturing process.

As an operations manager, explain the process you would use to assess the efficiency of the overall manufacturing process, and discuss the various tools you would use to improve this process at the company.

Question 2 (25 marks)

For the cork-stopping manufacturing process, a major quality metric, apart from a standardised size, is the uninterrupted flow of work. The many manual processes can vary, as employees can, for example, become fatigued, lose concentration and the like.

Considering the output per sub-process, as noted in the case study above, analyse the percentage failure per sub-process in adhering to daily per kilogram output standards, if the prevailing international standards are as per the table below.

Question 3 (25 marks)

Read the following scenario and answer the questions that follow: Students at Premier Academy (PA) currently pay R750 per hour of tuition.

On average, there are 100 students registered per module Lecturers are paid R33 000 per module, and there are eight classes of four hours each per module. The institution also has to pay material costs of R90 per student per class and overhead costs (i.e. cleaning, rent, electricity) are R3 000 per class.

Question 4 (25 marks)

Read the following extract and answer the questions that follow: Over the last decade, we have seen an unprecedented growth in technological capability. 

OTMA019 Operations and Technology Management

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