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Case Study 3 – SRJ Logistics Services

Read the case study and answer questions 1 and 2 

1) Help Marsh organize the data by preparing a run chart.
2) Prepare appropriate process control charts to see if the process is in control. Is the receiving process in or out of control?
a. Process control charts should reflect the control limits as well as the spec limits.
b. Question 3 helps you identify the spec limits 

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