Lazada is the leading international e-Commerce company in Southeast Asia that was founded by Maximilian Bittner, Mads Faurholt, Stefan Bruun, and Raphael Strauch with the backing of Rocket Internet in 2012. Today, Lazada is owned by Alibaba Group, and it speeds up the progress and expands the marketplace to countries such as Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam through commerce and technology.
In 2016, for international expansion plans, Alibaba Group purchased a controlling stake in Lazada (AFP, 2016). Lazada is the Southeast Asia flagship platform of the Alibaba Group which sells a vast range of products across 18 categories including beauty and fashion, fast-growing offerings in health, as well as home and living, mother and baby, home appliances and so forth. It also has the largest selection of brands and sellers because it is powered by cutting-edge technology infrastructure, and the biggest logistics and payment capabilities to connect the wide and diverse regions.
In August 2018, Lazada became the leading e-commerce operator in Southeast Asia based on average monthly web visits (Digital News Asia Author, 2019). In September 2018, Lazmall was launched on their sites. According to Keegan (2018), launching Lazamall is to encourage purchases from 100% authentic brands. Not only that, but Lazmall also provides extra services such as a 15 days return policy and next-day delivery to protect their consumers. Hence, consumers are able to obtain accurate and unbiased information about the products they buy. It also ensures the consumers choose the best one according to their preferences and avoid being mistreated or misled by the sellers.
According to Jane Zhang (2019), Lazada has become the top e-commerce platform in Southeast Asia since it has more than 50 million active buyers annually. Last but not least, Lazada has become a part of consumers’ daily lives nowadays and desires to serve 300 million shoppers by 2030.
As the facts mentioned above, Lazada has proved itself to be one of the leading e-Commerce companies. There are numerous sources such as news, articles, and its self-proclamation that Lazada has been widely used around the- South East Asia. However, customers’ reviews on Lazada are hardly found. Hence, it has inspired our group to investigate customers’ satisfaction with Lazada. This report would look into the reasons behind customers’ preference for shopping at Lazada rather than other e-commerce platforms.
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